This may mean that you have signed up with a different email address on your new device or that you may have been using an anonymous account on your old device.
To resolve this issue, go to the “My account” section of the settings menu in your old device to check out which email address you are registered with. Then log in with the same account on your new device.
In case you were using an anonymous account, make sure to register your account on the device where you have the data, that way your data will be automatically transferred from your anonymous account to your new registered account. Then use that same account on your new device.
If you still have issues transferring your data, please contact our support team.
